Service Terms & Cancellation Policy

Last updated: 2026-08-05. The full legal terms below govern your subscription to GuideMia Software.

Subscription billing

Subscriptions are billed in advance, monthly or annually. Annual subscriptions receive a 10% discount versus the equivalent monthly cost. Charges renew automatically until you cancel.

15-day free trial

Your first subscription to each product includes a 15-day free trial. A payment method is required at checkout, but nothing is charged during the trial. The subscription begins automatically when the trial ends — cancel before then from your account page and you will not be charged at all. The trial applies only to your first subscription per product; repeat subscriptions, plan changes and lifetime purchases do not include a trial.

Cancellation

You may cancel at any time from your account page. Cancellation takes effect at the end of the current billing period — your software remains active until that date, and no further charges are made. Payments already made are non-refundable.

Upgrades and downgrades

Upgrading to a higher tier or switching from monthly to annual takes effect immediately. You are charged the difference between the new plan and the unused portion of your current plan, pro-rated to the day.

Downgrading takes effect at the end of the current billing period. The unused amount of any annual prepayment is credited to your next invoice rather than refunded directly.

Authorization keys

Subscriptions are activated on installed desktop software via an authorization key. Sharing your key allows others to use your subscription and is a violation of these terms. Generating a new key automatically revokes the previous one; keep this in mind if multiple machines share one subscription.

Acceptable use

Software licenses are for use within your own dental practice or laboratory. You may not redistribute, resell or sublicense the software, the authorization key, or any output that the software produces on behalf of unrelated third parties.

Service availability

The desktop software runs locally; it will continue to function during service outages of GuideMia infrastructure. Some features (cloud rendering, AI segmentation, gTok collaboration) require a working server connection and may be temporarily unavailable during scheduled maintenance.

Contact

Questions about your subscription or this policy? Reach us from the support page — email, phone and WhatsApp are all listed there.